These Terms & Conditions (“Terms”) govern your use of the Pinwheel website and all purchases made through our website.

Business Name: Pinwheel India 

Registered Address: 56, Okhla Industrial Estate, Phase 3, New Delhi - 110020
GSTIN/CIN (if applicable): 07AFIPA7913H1ZL
By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please refrain from using this website.\

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ORDERS

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including orders affected by pricing errors, stock unavailability, or suspected fraudulent activity.

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LIMITED EDITIONS

At Pinwheel, many of our collections are produced in limited quantities. Once a style or size is sold out, it may not be restocked. Product availability is subject to inventory.

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PRODUCT INFORMATION

We make every effort to display our garments accurately. However, colours may vary slightly depending on your device’s screen settings.
Product measurements and size information are available on every product page. We recommend referring to our Size Guide before placing your order.

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PRICING

All prices displayed on the website are inclusive of applicable GST unless otherwise stated. Prices are subject to change without prior notice.

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COPYRIGHT

All content on this website, including but not limited to photographs, product designs, graphics, logos, artwork, text, product descriptions, videos and website design, is the exclusive property of Pinwheel.
No content may be copied, reproduced, modified, distributed or used without prior written permission.

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TRADEMARKS

The Pinwheel name, logo, artwork and all associated branding are the intellectual property of Pinwheel. Unauthorized use of our trademarks or branding is strictly prohibited.

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ELECTRONIC COMMUNICATIONS

By using our website or contacting us via email, WhatsApp or other electronic means, you consent to receive communications from Pinwheel electronically regarding your orders, enquiries and other service-related updates.

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ORDER CANCELLATION

Orders may be cancelled only before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.

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RETURNS & EXCHANGES

We take pride in the quality of every Pinwheel garment. Returns or exchanges will only be accepted if:
• You receive a damaged product.
• You receive an incorrect product.
• There is a manufacturing defect.
To request a return or exchange, please contact us within 48 hours of delivery along with your order number and photographs of the product.
Items must be:
* Unused
* Unwashed
* Unworn
* Returned with original tags and packaging
Products that do not meet these conditions may not be eligible for exchange.
As many of our garments are produced in limited editions, replacement stock may not always be available. In such cases, store credit may be offered at our discretion.
Sale items are not eligible for return or exchange.

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SHIPPING

Dispatch timelines are mentioned on individual product pages.
While we work with trusted courier partners, delivery timelines may vary depending on your location and unforeseen circumstances.

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LIMITATION OF LIABILITY

Pinwheel shall not be liable for delays, interruptions or losses arising from events beyond our reasonable control, including natural disasters, transport disruptions or government restrictions.

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PRIVACY

Your personal information is handled in accordance with our Privacy Policy. By using this website, you consent to the collection and use of your information as described therein.

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GOVERNING LAW

These Terms & Conditions shall be governed by the laws of India.
Any disputes arising out of the use of this website or purchases made through it shall be subject to the exclusive jurisdiction of the competent courts in India.

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CONTACT US

For any questions regarding these Terms & Conditions or your order, please contact us at:

Email: pinwheelindia@outlook.com

Phone: +91-8882158882

Website: www.lovepinwheel.com

Thank you for choosing Pinwheel.
Thoughtfully Designed
Crafted with Care
Produced in Limited Editions
Made in India